| United Customer Commitments | UA/CO132 | |
| 1 | Advise about lowest available fares | N/A |
| 2 | Notify customers of known delays, cancellations and diversions | FAILED |
| 3 | Deliver baggage on time | OK |
| 4 | Allow reservations to be cancelled for a certain period after purchase | N/A |
| 5 | Provide prompt ticket refunds | N/A |
| 6 | Properly accommodate passengers with disabilities and other special needs | FAILED |
| 7 | Meet customers' essential needs during lengthy tarmac delays | FAILED |
| 8 | Treat passengers fairly and consistently in the case of oversales | N/A |
| 9 | Disclose cancellation policies, frequent flyer rules, aircraft seating configuration and lavatory availability | OK |
| 10 | Notify customers about travel itinerary changes in a timely manner | FAILED |
| 11 | Ensure responsiveness to customer complaints | FAILED |
| 12 | Provide services to mitigate inconveniences resulting from cancellations and misconnections. | FAILED |
A quick search on the internet shows that these are apparently not shortcomings limited to this flight, but rather the symptoms of systemic problems at United.
Every prospective passenger is well advised to weigh the actual risks that are associated with choosing United before booking a flight with this airline.
Thanks for posting this, I will use it as well as other material (we have plenty!) in my current attempt to inform everyone I know about this flight, the absence of response of United to our requests for decent compensation, and other United practices such as systematic- refueling-stops-caused-by-non-adapted-aircrafts.
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